Frequently Asked Questions
Q: How long is my subscription?
All our plans are month-to-month and are designed to auto-renew. This means that your plan will automatically be renewed on a monthly basis, extending for an additional month, unless you decide to cancel it before the next billing date. To cancel your plan, please email us at hey@rosellastreet.com.
Q: Can I cancel my subscription at any time?
Absolutely yes! You will not be charged again if you cancel it before the next billing date. The cancellation will take effect at the end of the current billing cycle, during which you can continue to use the services. We don’t provide refunds for partial subscription periods.
Q: Can I change my plan later on?
Absolutely, you can upgrade or downgrade your plan at any time. If you upgrade from a free plan to a paid subscription plan, your 30-day subscription cycle begins on the day you upgrade. If you upgrade from a paid plan to a higher subscription plan, you will be billed for the new plan immediately, and your subscription cycle will reset to a new 30-day period starting from the day of the upgrade. Any remaining days from your previous plan will be credited toward the new plan. If you downgrade your subscription plan mid-cycle, you’ll still have access to the effective plan benefits until the end of the current subscription cycle. After the plan ends, you’ll be reverted back to the benefits available for your newly chosen subscription plan.
Q: How do I update my billing information?
Please email us your update request at hey@rosellastreet.com.
Q: What happens if I forget to update my payment information?
Your services might be disrupted or canceled due to a payment failure.
